Terms of service

Last updated: 10 November 2026 (draft)

These terms apply when you interact with a Facebook Page managed by [OWNER LEGAL NAME] ("we", "us") with S9 Community Manager ("the service"), and when authorised staff use its administration dashboard.

1. The service

The service helps us read and answer comments and Messenger conversations on our own Facebook Pages through Meta's official APIs. Replies may be prepared with the help of artificial intelligence. By default a member of our staff reviews every AI-prepared reply before it is published or sent.

2. AI-assisted replies

• AI-assisted replies can contain mistakes. They are general information about our products and services, not professional, legal, medical or financial advice.
• In Messenger, the first AI-assisted reply of a conversation says that an automated assistant is answering. Write "human" at any time to reach a person.
• Prices, availability and promises are binding only when a member of our staff confirms them.

3. Acceptable use

When you interact with our Pages, you agree not to:

• send unlawful, abusive, hateful or harassing content, or spam;
• try to manipulate the assistant into ignoring its rules or revealing internal information;
• impersonate others or share someone else's personal data without their permission.

We may hide or delete comments that break these rules or the Facebook Community Standards, and we may stop replying to a conversation.

4. Dashboard accounts

The dashboard is for authorised staff only. Keep your credentials confidential and tell us at once about any suspected misuse. Administrative actions are logged, and we may suspend accounts to protect the service.

5. Meta platforms

Your use of Facebook and Messenger is also governed by Meta's own terms and policies. The service is operated by us and is not provided or endorsed by Meta.

6. Availability and liability

We provide the service as it is and may change, pause or stop it at any time, for example during maintenance. To the extent the law allows, we are not liable for indirect losses or for decisions taken solely on the basis of an AI-assisted reply. Nothing in these terms limits liability that cannot be limited by law.

7. Privacy

How we process personal data is explained in our privacy policy. To have your data deleted, see the data deletion page.

8. Governing law

These terms are governed by the law of [GOVERNING LAW AND COURTS].

9. Changes and contact

We will publish any change to these terms on this page and update the date above. Contact: